CT
10:29 AMZappos
MAke customers happy. Everyone is weird. Something about personality.
Lock himself in a room and play recordings of his practice.
Shoe Challenge: How to try the shoe.
Free shipping and return of the shoe.
Make employees and customer happy.
Offer money to quit.
- Lazy ppl figure out system faster and find shortcuts.
- Intergration of western way/ remain rooted
- Tony,
SAS
Free welfare.
Happy experience workforce. make customers happy make him happy.
NO shareholders?
No Stock?
no shareholders no pressure
does the culture work in other industry??
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